Welcome to Riva Samson’s Shipping and Return Policy. We are committed to providing a seamless shopping experience and ensuring customer satisfaction with every purchase of our folding chairs. Please read through the following details to understand our policies regarding shipping and returns.
Shipping Policy
Processing Time
- Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
- Confirmation Email: Once your order has been processed, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment.
Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on location and shipping method selected.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
- International Shipping: We currently ship to select international destinations. Additional charges and longer delivery times may apply. Please check our website for more information on international shipping.
Shipping Confirmation and Order Tracking
- After your order has been shipped, you will receive an email notification with your tracking number. This will allow you to monitor the progress of your delivery.
Customs, Duties, and Taxes
- Riva Samson is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return Policy
Return Process
- Eligibility: We accept returns within 30 days of delivery. Items must be in their original condition, unused, and in their original packaging.
- Return Request: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Return Shipping
- Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure that we receive your returned item.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7-10 business days.
Exchanges
- Exchange Process: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
- Inspection on Arrival: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- Resolution: For items received damaged or defective, please contact us at [email protected]. We will arrange for a replacement or refund.
Non-returnable Items
- Certain items, such as custom or special orders, may not be eligible for return. Please contact our support team for clarification on any specific product.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. Our customer service team is here to help you with any inquiries or concerns regarding your order.
Thank you for choosing Riva Samson. We value your business and are committed to ensuring your satisfaction with our products and services.